Elevator Service Contracts – Transparent, Flexible, and Affordable

Ensure your elevators operate safely, stay code-compliant, and run smoothly—without hidden fees or long-term lock-ins. Our service contracts offer straightforward pricing, clear coverage, and the freedom to cancel with just 30 days’ notice.

Why Choose Our Service Contract?

• No Renewal Traps
  • Start service immediately—End it easy, with a 30 day written cancellation notice.
  • Unlike major elevator companies contracts that auto-renew without written 90-day notice before term end, our agreement simply runs month-to-month. Cancel anytime with 30 days notice; no hoops to jump through.

• Low Flat Labor Rate
  • $150/hour for standard service calls—no surprise markups or “emergency” premiums.

• Overtime Rate

  •$250/hour for any work performed outside normal business hours (evenings, weekends, or holidays).

• Guaranteed Response Time for Non-Emergencies
  • We aim for same-day response. If we cannot be on-site by the next business day for a non-emergency callback, that visit is free.(For contract customers only.)
  • Unlike OEMs with 250–300 units per technician, our crews aren’t overloaded—so you get faster turnaround and fewer prolonged shutdowns.

• Fair Parts Pricing
  • We don’t hide behind “obsolescence” or proprietary markups. If you ever question a part cost, we’ll show you the invoice.
  • Parts under $3,000: cost + 50%
  • Parts $3,000 and above: cost + 30%

• 30-Day Cancellation
  • Cancel anytime with a 30 day written notice; no penalties and no five-year auto-renewals.

• Full Service Contracts on Non-Proprietary Equipment
  • Available depending on the age and condition of your equipment.

• Custom Coverage (Proprietary Equipment)
  • Major breakdowns or component failures on proprietary systems will receive an upfront price quote while we wait for your decision—no surprise billing.

What’s Included in Your Contract

1. 24/7 Emergency Response
   • Around-the-clock callout and dispatch—a certified technician ready whenever you need us.

2. Preventive Maintenance & Inspections

   • High-Use Elevators: Monthly visits

   • Medium-Use Elevators: Quarterly visits

   • Low-Use Elevators: Semi-annual visits­
   • General Maintenance: Lubrication (excluding hydraulic oil), safety-feature checks, door-operation tests, hoist way inspections.
   • Firefighter Service Testing (FST) – Phase I and Phase II performed on every site visit to verify proper emergency operations.
   • Maintenance Control Program (MCP) documentation and corrective-action planning

3. Code Compliance & State Deficiency Correction
   • We track relevant local and national codes, address state write-ups, and ensure equipment compliance.

4. Basic Parts & Consumables
   • Door gibs, pickup rollers, door rollers, slide guides, and other routine components (≤ $300) are included.

5. Upfront Quotes for Major Breakdowns & Components
   • For any major breakdown or component failure—especially on proprietary equipment—we’ll provide an upfront price quote and await your approval before proceeding. No surprise billing.

Additional Services & Optional Add-Ons

• Remote Monitoring Services
  • Continuous elevator status monitoring: immediate alerts if your elevator shuts down or experiences a fault—often before building personnel even notice.
  • Setup, hardware, and ongoing monitoring fees vary based on building size and number of monitored units.

• Phone System Oversight
  • We manage and troubleshoot your elevator cellular or landline phone systems so you don’t need multiple vendors.
  • Includes regular testing, line repairs, and any necessary reprogramming. Pricing depends on the complexity and number of phone lines.

How Our Pricing Protects You (and Us)

• Predictable Costs with Flat-Rate Coverage
  •Our flat-rate service contracts keep your expenses under control with a consistent labor rate of $150/hour during standard hours and $250/hour for overtime. No runaway costs, no surprise billing—just transparent pricing you can rely on.

• Transparent Markups
  • No 4× pricing. You’ll see exactly what we paid for a part and what our markup is.

• Incentive for Proper Maintenance
  • Well-maintained equipment means fewer—and less costly—repairs. When a major breakdown or component failure occurs, we quote separately so you decide whether to proceed.

• Fairness to All Customers
  • If one property needs significantly more attention, their out-of-pocket costs help us invest in additional technicians—so no customer’s service quality suffers.

Contract Terms at a Glance

• Term: Month-to-month cancellable with 30 days’ written notice.

• Labor Rates:
  • Standard hours: $150/hour
  • Overtime (after hours, weekends, holidays): $250/hour

• Guaranteed Non-Emergency Response:
  • Target same-day response; if we can’t reach your site by the next business day for non-emergencies, that visit is free.(For contract customers.)

• Parts Pricing:
  • $301–$2,999: cost + 50%
  • ≥ $3,000: cost + 30% (quote required)

• Upfront Quotes: Major breakdowns and component failures receive an upfront price quote—no surprise billing.

• Additional Services: Remote monitoring and phone-system oversight available at custom rates.

• Cancellation: No penalties—submit 30 days notice via email or letter. No 90-day renewal window clauses.

Ready to Simplify Your Elevator Maintenance?

Experience genuine value, unmatched transparency, and service that puts your safety and budget first. Contact us today for a free evaluation and quote—no obligations, no surprises.